IP Office Product Description
IP Office 4.2
© 2008 AVAYA All rights reserved.
Page 262
Issue 18.b.- (08 July 2008)
Outbound Call Operation
Outbound calls are tightly integrated with the Microsoft CRM screen for quick, easy dialing directly from the
application.
Customer Benefits
· Link customer information with the touch points used to interact with them
· Handling calls more effectively—reducing and eliminating long hold times, multiple transfers, abandoned
calls
· Support employees across the business—everyone working off the same customer information
· Getting calls to the right person at the right time with the right information
· Remembering every customer interaction
Commenti su questo manuale